Wednesday, March 30, 2011
Hello India. Yes my device number is "F" as in Frank, "V" as in Rictor (Can't say their V's very good). Then onto my name "C" as in Sally. Not looking good. I explain the problem. He can't understand. He asks me to speak louder and slower. Do you know what happens when you do that? I usually don't talk that way unless I'm really, really mad. Heart starts beating faster, cheeks going red, head about to explode. No, I don't want to troubleshoot. I don't need to turn it on. It works fine, just has a crack/gap in the frame the holds the LCD screen in. It won't snap back together. "Please explain to me in another way." Sigh. I try different words. No good. Yes, you can put me on hold for 5 minutes. I will spend that time breathing in and out very slowly. Relax. He comes back on and I re-explain. He still can't understand. I ask if I can talk to another person. "Don't worry Ma'am. I will solve your problem." What? You are my problem. "Is this March 30, 2011?" Well yes, but what does that have to do with my computer??? Telling myself to breathe. Never mind India. Hang up.
So Dell, I'd like to know how sending computer support to India saves you money. It takes longer to get issues resolved. What should have been a 5 minute phone call took 25 minutes, and then it still was not resolved, which means another phone call...or more. Wait! I think I've figured it out. It really does save money because people get frustrated and give up....like me. Maybe I can fix the gap with some black electrical tape and ignore the bulge on the front of the screen. I'm thinking iPad next time.
Off to enjoy the rest of this sunny day. Hoping to spend some time in the calm, purple sewing room.